Web Builder Terms
The extra terms for SimpleUP Web Builder plans: AI credits, billing, cancelling, your content and what you can build.
1. What these terms cover
These Web Builder Terms apply when you buy a SimpleUP Web Builder plan or extra from Simple Is Good Inc. (“we”, “us”). They add to our Terms of Service, Refunds and Cancellation Policy, Acceptable Use Policy and Privacy Policy, which also apply. If they conflict on anything to do with Web Builder, these Web Builder Terms win.
2. What your plan includes
Each plan includes the number of websites, the monthly AI credits and the features shown for it on getsimpleup.ca when you buy it, plus hosting and a secure (HTTPS) connection for your websites. Web Builder runs on a third-party website platform that we have chosen and manage for you.
3. AI credits
- Monthly credits come with your plan. They refresh at the start of each billing month. Unused monthly credits don’t carry over to the next month.
- Extra credits are bought separately. They are used after your monthly credits run out and don’t expire while your account is open. They end when your account closes.
- How credits are used. Credits are only used when the AI finishes a task for you. Tasks that fail don’t use credits. How many a task uses depends on its size and complexity. Any examples we give, such as “25 to 40 credits for a 6-page website”, are estimates, not quotes.
- Bonus credits we give you, for example in a promotion, follow the same rules unless the offer says otherwise.
- Credits have no cash value. They can’t be transferred, sold or exchanged for money, and they aren’t refundable.
- Running out of credits never takes your website offline. You just can’t make AI changes until you buy more or your monthly credits refresh.
4. Prices and billing
- Prices are in Canadian dollars, plus applicable tax.
- Monthly plans are charged to your card when you sign up and then every month on the same date, until you cancel.
- Yearly plans are invoiced once a year.
- A promotional price, such as a limited-time price for an extra website, lasts for the period stated in the offer. After that, the regular price applies.
- We’ll email you at least 30 days before a price change applies to you.
5. Changing or cancelling your plan
- You can move to a bigger or smaller plan anytime. The difference is prorated (worked out for the days left in your billing month).
- You can cancel anytime from your account. Cancelling takes effect at the end of the period you’ve already paid for, and your websites stay online until then.
- All payments are non-refundable, including monthly and yearly plans, extra credits and one-time extras. If you cancel a yearly plan, it stays active until the end of the year you’ve paid for.
6. Your website and your content
- You own your content: your text, photos, logos and anything you add to your website.
- The AI can make mistakes. Please check what it creates before you publish it. You are responsible for what your website says and for following the laws that apply to your business.
7. Rebuilding an existing website
When you give us a website address to rebuild from, you confirm that the website is yours, or that you have permission to use its text, photos and logos. Please don’t use Web Builder to copy someone else’s website. We may remove content that we believe infringes someone else’s rights.
8. What you can’t build
Our Acceptable Use Policy applies. In particular, you can’t use Web Builder for websites that are illegal, deceptive or fraudulent (including phishing or pretending to be someone else), that infringe someone else’s rights, that contain adult sexual content or anything involving minors, or that promote hate, violence, terrorism or weapons.
Website forms must not collect passwords, full payment card numbers, bank account numbers or government ID numbers.
9. Your domain
If you connect your own domain, you keep ownership of it. You are responsible for renewing it with your domain provider and for keeping its settings pointed at your website. We’re happy to help you connect it.
10. Hosting, uptime and backups
We work hard to keep your website fast and online, but we can’t promise it will never be interrupted. Please keep your own copies of anything important, like your photos and key text.
11. Changes to features
Web Builder keeps improving, so features may be added, changed or retired. If a change doesn’t suit you, you can cancel anytime.
12. When your plan ends
When your plan ends, your websites go offline. We may delete your websites and their content 30 days after that, so download anything you want to keep before then, or come back within 30 days and pick up where you left off.
13. Contact
Questions about these terms? Send us a note from getsimpleup.ca. Simple Is Good Inc., Oshawa, Ontario.