Refund Policy
Introduction
We appreciate and value our customers' trust in our services. Your satisfaction is our top priority, and we have implemented a fair and simple refund policy. This policy outlines the conditions under which SimpleUP! will provide a refund.
30-Day Money Back Guarantee
If you are not 100% satisfied with your purchase, you can cancel your SimpleUP! subscription within the first 30 days and request a full refund of your subscription cost.
Exclusions
Please note, while we do provide a full refund for the subscription cost within the initial 30-day period, any usage charges related to SMS and Email services are non-refundable. These usage-based costs are payable to 3rd parties and non-refundable.
If you subscribed to our SimpleUP! Leads module and used your search credits, those are also non-refundable.
How to Request a Refund
To request a refund, please contact our customer support team within 30 days of your purchase. You can reach us via our 'Contact Us' page on the SimpleUP! website.
Processing Time
After we have received your refund request, we will verify the details and process the refund within 7 business days. The amount will be credited to the original payment method you used during the purchase.
Policy Updates
SimpleUP! reserves the right to modify this Refund Policy at any time, effective upon posting of an updated version on our website. Please check back periodically to stay informed of any changes.
Contact Us
For more information about our refund policy, if you have questions please contact us by e-mail at or by mail using the details provided on our 'Contact Us' page.
Acceptance of this Refund Policy
By purchasing a subscription, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this policy.
If you are not satisfied with our product or have any questions, please reach out to our customer service team - we're here to help!
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